Privacy Policy

Last updated: January 2021 SER Metro-Detroit (“us”, “we”, or “our”) operates the SER Metro-Detroit website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at https://sermetro.org

Information Collection & Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:
  • Name
  • Email address
  • Telephone number
  • Address 
  • Age

SER Metro-Detroit owns the information collected on this site. We only have access to collect information that you voluntarily give us by accessing and using this website, or by text or email sent to us, or by any other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. Except as required by law, regulation, or court order, we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g. to connect you to an employer.)  Unless you ask us not to, we may contact you via text or email in the future to tell you about services, employment opportunities, or changes to this privacy policy.

Log Data 


We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

How long we store your information


We store your information for as long it is necessary to provide the service or for the specific purpose for which it was collected. All financial, statistical, property, applicant and participant records, and all applicable supporting documentation will be retained for a period of five (5) or seven (7) years depending on the federal record retention requirements of our funding sources. Following the record retention period, documents will be purged, stored, or destroyed in an appropriate manner. We may also retain aggregate data beyond the required federal retention date for research purpose and to help us develop and improve services. You cannot be identified from anonymized information retained or used for these purposes.

How to access and control your information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via an email address or phone number given on our website:
•    See what data we have about you, if any.
•    Change/correct any data we have about you.
•    Have us delete any data we have about you.
•    Express any concern you have about our use of your data.

How we protect your information


We use our best efforts to protect your information. When you submit sensitive information via the website, text, or email, we take precautions to protect your information both online and offline.
Wherever we collect sensitive information (such as social security number), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar at the beginning of the address of the Web page. 
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, arranging an appointment) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Google Adsense & DoubleClick cookie

Google, as a third party vendor, uses or may use cookies to serve ads on our Service.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.



The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy
Our Service does not address any children under the age of 13 .

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance with laws


We will disclose your Personal Information where required to do so by law or subpoena.

Changes to this Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.
SER Metro-Detroit An equal opportunity employer/program.
Supported by public and private funding, partnerships and philanthropy including but not limited to: the State of Michigan, Department of Labor and Economic Opportunity, Detroit Economic Solutions Corporation, City of Detroit Government, and the US Department of Labor.
Auxiliary aids and services available upon request to individuals with disabilities. 1-800-285-WORK. TTY: 711.