Youth Intake Specialist

SER Metro-Detroit

JOB TITLE: Intake Specialist

DIVISION: Youth Services

DEPARTMENT: Year Round Youth

LOCATION: SER Workforce Center (Stecker)

REPORTS TO: Data Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-time Regular

APPROVED DATE: 12/10/2021

JOB SUMMARY: Responsible for completing intake and data compilation for all youth programs.  Also, updates and maintains participants’ records, enters data, and performs other office support tasks.  Responsible for maintenance and security of physical files and other duties as assigned.



  1. Facilitates intake/orientation, explaining Youth services and expectations.
  2. Shows interest and concern for all participants, treating them with respect and care.
  3. Inputs data into automated reporting system and/or other database systems.
  4. Assists with documentation including collecting required completed documents accurately and expeditiously.
  5. Assists other Center staff with various office support functions. Operates fax, copier and telephone system. Types memos, reports, and other materials.
  6. Maintains detailed participant records in compliance with policies and procedures; Prepares and maintains current and accurate accounting of customer participation.
  7. Maintains organized and efficient filing system for documentation across programs.
  8. Contributes to the team effort by performing other duties as assigned.





  1. High school diploma or equivalent (GED) required.
  2. An Associate Degree in Business Administration, English, or related field preferred. Requires two years’ relevant full-time experience in general office environment, preferably within the academic arena. A minimum of three years of customer service experience preferred.
  3. Bilingual language skills in English/Spanish preferred.
  4. Must be knowledgeable of efficient office practices and procedures. Ability to handle multiple tasks and set priorities. Ability to demonstrate exceptional organizational skills with time constraints, varied workloads.
  5. Must possess strong interpersonal skills and excellent communication skills, both verbal and written.
  6. General knowledge of Youth services and programs. MIS and OSMIS knowledge preferred.
  7. Ability to interact with customers in a positive and productive manner.
  8. Ability to input basic data into personal computer and prepare routine reports, file records correctly, and type materials as requested.
  9. Knowledge of or ability to learn data tracking and management information systems.
  10. Must possess and provide valid Michigan Driver’s License.


PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary. Occasional lifting and moving of materials as needed.  Some walking and standing may be required for an extended period.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  — The noise level in the work environment is moderately loud.


Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.