Recruitment and Intake Specialist

SER Metro-Detroit


JOB TITLE: Recruitment and Intake Specialist

DIVISION: Adult Services

DEPARTMENT: ReBuild Detroit

LOCATION: 9301 Michigan Avenue

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt/Hourly


APPROVED DATE: 4/12/2022

JOB SUMMARY: Responsible for outreach, recruitment and the initial assessment of applicants for program and determines eligibility for training services. Also assists with the social media outreach.



  1. Engage in outreach activities that will recruit qualified applicants for the program.
  2. Develop, maintain, update and track social media platforms such as Facebook, LinkedIn and the website on a weekly basis.
  3. Conduct orientation for candidates who are interested in the program.
  4. Collect and gather information and documents relating to eligibility certification according to DOL WIOA program and other applicable standards.
  5. Advise customers on rights and responsibilities associated with programs and services.
  6. Verify documentation, completes all pertinent forms and prepares for submission to the Program Manager.
  7. Show interest and concern for all customers, treating them with respect and care.
  8. Enter candidate information in electronic databases, including FileMaker in timely manner.
  9. Maintain detailed participant records in compliance with policies and procedures.
  10. Maintain organized, efficient, and secure filing system.
  11. Attend public/community events, career and job fairs to promote initiatives.
  12. Take videos and photographs; as applicable to SER programming or scheduled events.
  13. Contributes to the team effort by performing other duties as assigned.





  1. Associate degree preferred; high school diploma or GED certificate required.
  2. Three years of customer service and/or outreach and engagement experience.
  3. General knowledge of outreach and recruitment practices.
  4. Knowledge of or ability to learn data tracking and management information systems.
  5. Excellent written and verbal communications skills, attention to detail.
  6. Interpersonal skills necessary to effectively communicate with staff, participants and partner agencies.
  7. Must demonstrate strong prioritization and organization on assigned projects.
  8. Ability to input basic data, prepare routine reports, file confidential records correctly, and type materials as requested.
  9. Demonstrate self-motivation, initiative and persistence.
  10. Ability to interact with customers in a positive and productive manner.
  11. Ability to relate sensitively to a multiracial and multicultural group of people.
  12. Bilingual language skills in English/Spanish or English/Arabic preferred.
  13. Must possess a valid Michigan driver’s license and have access to reliable transportation in order to travel to off-site locations/events.
  14. Must be willing to work a flexible schedule (evenings/weekends).


PHYSICAL REQUIREMENTS: This is partially active role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to walk, sit, and frequently use hands and to talk or hear. Some sedentary work and filing may be required. This would require the ability to sit for extended period of time, lift files, open filing cabinets and bend or stand as necessary.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.


Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.