Financial Coach – NWAC


JOB TITLE: Financial Coach 

DIVISION: Adult Services

DEPARTMENT: Center for Working Families

LOCATION: Northwest Activities Center

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt/Hourly


APPROVED DATE: 12/11/2020

JOB SUMMARY: The Financial Coach position offers a unique opportunity for a highly motivated individual to work in a growth-oriented program, Center for Working Families (CWF),that is dedicated to helping low to moderate income families change financial behavior, build assets and become financially stable. CWF provides individualized financial coaching for participants to help empower them to reach target goals including credit score; budgeting; saving; utilization of quality financial services; and asset development. The Financial Coach will work directly with families/individuals in our program to ensure that families reach their educational, financial, and asset goals. 



  1. Facilitates financial education workshops such as money management, credit, banking, mortgage loans, buying a home, and avoiding predatory lenders.
  2. Conducts intake for participants seeking financial counseling assistance.
  3. Conducts individual counseling on topics such as credit and debt management, savings, budgeting, special assistance programs for homeownership, foreclosure intervention, and other topics as appropriate.
  4. Assists the participant to develop a personal financial plan to meet their financial goals.
  5. Exposes participants to financial products and services such as check cashing alternatives, flexible financial product and affordable housing products.
  6. Assists the participant in devising a debt liquidation plan that includes payoff priorities and timelines.
  7. Provides information on Individual Development Accounts (IDAs) and assists with the application process.
  8. Maintains follow-up contact with participant on matters discussed in counseling session.
  9. Refers participant to community or financial agencies to obtain services outlined in financial plan.
  10. Creates and maintain partnerships with financial institutions, real estate agencies, lending institutions, financial industry professionals, and community-based organizations.
  11. Maintains program database including data collection, input and program reporting.
  12. Represents the organization in various community forums and conducts program presentations.
  13. Performs other duties that will contribute to the program’s team effort





  1. Bachelor’s degree in business administration, finance or other related field.
  2. Two to four years of related experience in personal financial education, homebuyer education, and/or foreclosure intervention counseling preferred.
  3. Bilingual language skills in English/Spanish preferred.
  4. Strong Interpersonal skills.
  5. Certified Financial Planner preferred.
  6. Mental ability to handle pressures related to dealing with multiple individuals from diverse backgrounds and varying levels of need.
  7. Valid Michigan Driver’s License. Incumbent must have a reliable means of transportation.


PHYSICAL REQUIREMENTS: This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.


WORK ENVIRONMENT: This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.


Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.