Data and Supportive Service Specialist


JOB TITLE: Data and Supportive Service Specialist

DIVISION: Adult Services

DEPARTMENT: Detroit At Work Career Center

LOCATION: 9301 Michigan Avenue

REPORTS TO: Reentry Career Center Manager

FLSA STATUS: Non-Exempt/Hourly



JOB SUMMARY: Assumes responsibility for maintaining an accurate and up-to-date database for program activities. Responsibilities include data entry and assisting in compiling, tracking and reporting of program statistics and performance data.  Supports the team by processing participant supportive services.



  1. Enters participant activity data into the One Stop Management Information System (OSMIS) and internal reporting system; ensures accuracy of data entered.
  2. Verifies participant registration and other data in OSMIS. Communicates with partner agencies and the DESC to share and/or request participant information.
  3. Compiles program statistics and performance data and prepares related reports for submission.
  4. Participates in the maintenance of an up-to-date automated reporting system to track program participation hours/program completion and placement status of program participants.
  5. Reconciles and validates reports with related data files/sources; reports errors and corrections to management.
  6. Communicates with staff to ensure consistent and accurate reporting of participation activity.
  7. Provides on-going technical assistance to staff as needed.
  8. Processes all supportive service payments including ensuring information is accurate, back up documentation is validated, and purchase orders are completed and submitted.
  9. Collects and distributes checks at the Center or other special project including Temporary Work Experience (TWE) work sites.
  10. Contacts vendors to resolve any issues or concerns.
  11. Assists with the procurement of vendors as needed.
  12. Communicates with staff regarding any issues or concerns with documentation and status of payment.
  13. Maintains accurate and up-to-date program databases; generates supportive services related documents and reports and submits as required.
  14. Assists in maintaining an accurate record (file) system for each program participant.
  15. Contributes to the team effort by performing other duties as assigned.





  1. Associate Degree in business administration or related field and work experience in workforce development programs. Bachelor degree preferred.  Technical training in computers and Word Office suite software programs.
  2. One to two years of data entry/accounting experience. Clerical and/or customer service experience is a bonus.
  3. Computer skills necessary to effectively maintain a database and generate reports.
  4. Interpersonal skills necessary to effectively communicate while providing courteous and timely coordination with vendors and staff.
  5. Analytical ability to identify and resolve reporting errors.
  6. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data.
  7. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail with occasional disruptions due to people and/or telephone calls.
  8. Computer skills necessary to utilize word processing and spreadsheet software applications.
  9. Willingness to abide by Michigan Department of Correction contractor code of conduct when interacting with participants on probation or parole supervision.
  10. Must have a valid Michigan driver license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.


PHYSICAL REQUIREMENTS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.


WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job operates in a normal office environment with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photo copiers, filing cabinets and fax machines.



Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.


Apply now! Visit: www.sermetro.org/apply to be considered for this position.