MIS/QA Specialist – Youth Services

SER Metro-Detroit

JOB TITLE: MIS/QA Specialist

DIVISION: Youth Services


LOCATION: Southwest/Stecker or East side/Samaritan

REPORTS TO:  Data Manager

FLSA STATUS: Non-Exempt/Hourly


APPROVED DATE: 5/11/2022

JOB SUMMARY: Responsible for data oversight and management of the Eastside youth center. This includes quality assurance tracking, oversight of data policies and procedures, exits and approval of intakes.



  1. Enters youth activity and follow-up data into Management Information System (MIS); ensures accuracy of data entered.
  2. Assists in the monitoring of the MIS data system to ensure all participant information is entered and accurate.
  3. Facilitates intake/orientation, explaining program and expectations.
  4. Maintains knowledge of the statement of work and performance goals.
  5. Compiles program statistics, performance data and prepares related reports for submission.
  6. Completes post-secondary/employment verification during retention process, documents accordingly and submits appropriate reports in a timely manner.
  7. Communicates with program staff, partner agencies to ensure consistent and accurate reporting of participation activity.
  8. Reconciles and validates reports with related data files/sources; reports errors and corrections to coordinator.
  9. Maintains organized an efficient filing system.
  10. Creates and internal audit plan for the site and reports out monthly documentation needs
  11. Provides on-going technical assistance to staff as needed.
  12. Provide additional support as needed with processing incentive payments including receiving and tracking attendance and completing/submitting transmittals.
  13. Contributes to the team effort by performing other duties as assigned.





  1. Bachelor’s Degree in relevant area of study or comparable experience (5 years minimum)
  2. Experience in workforce development programs preferred.
  3. Bilingual language skills in English/Spanish or English/Arabic are preferred.
  4. Excellent written and verbal communications skills.
  5. Ability to communicate with individuals from diverse backgrounds and varying levels of need
  6. Computer skills in Microsoft Word necessary to effectively maintain a database and generate reports.
  7. Interpersonal skills necessary to effectively communicate with staff and partner agencies in non-technical terms.
  8. Ability to work in a fast-paced and performance-based environment, with a demonstrated ability to work under pressure to meet critical deadlines
  9. Analytical ability to identify and resolve reporting errors.
  10. Mental ability to handle pressures related to meeting deadlines and performing repetitive tasks requiring concentration and attention to detail.
  11. Physical ability to frequently sit at a computer terminal for prolonged periods of time when entering data.
  12. Valid Michigan driver’s license. Incumbent must also have reliable means of transportation to travel to various locations outside of the office.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is frequently required to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  – This job operates in a normal school environment with a noise level, which is at times, moderately loud with little discomfort due to noise, dirt, dust and the like. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.