SER Metro-Detroit
Service. Employment. Redevelopment.          

Executive Management

Eva-Dewaelsche

Eva Garza Dewaelsche

President & CEO

POSITION: PA CareerLink*Site Administrator – SER Metro–Pennsylvania, Philadelphia Operations

SER Metro-Pennsylvania – Philadelphia, PA

JOB DESCRIPTION

POSITION:  PA CareerLink*Site Administrator – SER Metro–Pennsylvania,  Philadelphia Operations

 

REPORTS TO:  COO, Vice President

 

PURPOSE:  Direct and coordinate all functions and operations of a large PA CareerLink® site in alignment with the State plan, LWIB strategic plan, and PA CareerLink® site plan. Demonstrate superior skills in leadership, local planning, workforce connections, jobseeker service delivery, business services, resources management, and facility management. Functionally supervised by and organizationally responsible to the Operator/Operator Consortium (Operator).

 

DUTIES & RESPONSIBILITIES:

  • Direct and coordinate PA CareerLink® staff to fulfill operational functions/service delivery within funding streams, collective bargaining agreements, and governmental regulations.
  • Create high-performance work environment through development and promotion of functional and cross-functional teams.
  • Organize and direct activities of Jobseeker Services and Business Services teams.
  • Organize PA CareerLink® by function so that staff are assigned to and identify themselves with services (such as outreach, assessment, training) as opposed to specific agencies or programs.
  • Oversee fiscal management of the site in collaboration with Operator and Fiscal Agent; recommend budget changes based on analysis of expenditures, data trends, and service projections.
  • Analyze operational needs; collaborate with Operator, partners, and Fiscal Agent to develop and monitor RSA.
  • Research other funding sources for additional revenue to reduce partner costs and/or expand services.
  • Maintain thorough knowledge of terms of building lease to ensure compliance; act as liaison to landlord.
  • Establish and communicate specific and measurable performance standards for staff in collaboration with LWIB and Operator, and with input from staff.
  • Develop improvement processes to respond to immediate operational needs while ensuring that short-term actions support long-term objectives.
  • Establish and enforce PA CareerLink® policies and procedures that define operations (e.g., office hours, data confidentiality, health and safety, closings and emergencies).
  • Maintain knowledge of all partner programs’ policies and procedures affecting service delivery to ensure programmatic and statutory compliance.
  • Analyze and respond to workforce and economic development needs and expectations of the community and local employers, enhancing, improving, and/or expanding PA CareerLink® services as appropriate.
  • Recruit and retain community partners that enhance PA CareerLink® activities and services.
  • Establish and maintain effective working relationships with local elected officials, employers, community and union officials, educators, and representatives of public and private agencies and organizations.
  • Participate in public relations activities for civic and community organizations to promote awareness and use of PA CareerLink® services; address media and public requests for labor market and workforce information in cooperation with LWIB, Press Office, and CWIA.
  • Develop and implement procedures to facilitate efficient customer flow through the system of service delivery; maintain a site floor plan that facilitates efficiency and effectiveness.
  • Monitor procedures to address customer feedback and to address service recovery.
  • Collaborate with business community to ensure that PA CareerLink® services meet needs.
  • Implement LWIB’s strategies for the local labor market.
  • Assess and track the skills and knowledge of PA CareerLink® staff; address gaps through training and development.
  • Develop and implement orientation procedures to train new staff on site procedures and policies.
  • Assess service delivery needs; coordinate with Operator to address identified staffing levels to meet need.
  • Monitor inventory of equipment, tools, materials, and supplies; ensure accountability for expenditures made with federal, state, and local funds; and ensure proper installation and usage to safety and regulatory standards.
  • Evaluate PA CareerLink® staff performance; prepare performance ratings; determine training needs; and maintain discipline.
  • Participate on local, regional, and statewide teams and workgroups to implement improvements to PA CareerLink® system.
  • Travel as needed to other PA CareerLink® offices, partner agency offices, employer establishments, and other locations.
  • Maintain ongoing communication with Operator and BWPO Regional staff on all work activities, timeframes, identified problems, and recommended solutions through reports, scheduled staff meetings, and informal discussions.
  • Use Microsoft Office software to present information and reports in a logical, user-friendly format.
  • Represent PA CareerLink® at meetings; prepare written summaries of meetings as necessary.
  • Use and comply with provisions of all current manuals, handbooks, and other documents derived from federal, state, PA CareerLink® or BWPO policies and procedures.
  • Prepare bi-weekly activity report summarizing accomplishments, issues, and upcoming activities.
  • Perform related work and duties as required.

 

DECISION-MAKING:

  • Employee has broad latitude to administer site operations, programs, and services. Issues involving strategic direction and guidance are referred to the Operator/Operator Consortium and LWIB.

 

ESSENTIAL FUNCTIONS:

  • Maintain effective working relationships.
  • Provide daily functional supervision to PA CareerLink® staff.
  • Organize and direct PA CareerLink® operations (staff, fiscal, and facility) and activities efficiently and effectively.
  • Establish and communicate PA CareerLink® performance standards.
  • Establish and implement PA CareerLink® policies and procedures.
  • Respond to requests for information from external and internal customers, the media, and general public, and promote PA CareerLink® services.
  • Develop and implement a service delivery system for jobseekers and employers.
  • Develop and implement staff training and development policies and procedures.
  • Communicate clearly and concisely.

 

JOB QUALIFICATIONS:

  • Bachelor’s degree, Master’s degree preferred.
  • Extensive experience in WIA, TANF, and employment and training program operations preferred.
  • Must have at least five years experience in an administrative or management capacity.
  • Demonstrated ability for problem-solving and working in collaboration with a variety of
  • Proficient in MS Office applications (Word, Excel, Power Point, ACCESS and Visio).
  • Willingness to work a flexible schedule, including evenings and
  • Occasional out of town travel may be Local travel required to attend meetings, events, and training.
  • Adherence to the corporate Code of Conduct and Professional etiquette required.

 

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

 

To apply, please send your resume and cover letter to  RESUMESPA@sermetro.org


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POSITION TITLE:EARN Program Lead (Manager) -PA CareerLink* Philadelphia SER Metro–Pennsylvania

 

SER Metro-Pennsylvania – Philadelphia, PA

JOB DESCRIPTION

 

POSITION TITLE: EARN Program Lead (Manager)  -PA CareerLink* Philadelphia SER Metro–Pennsylvania

 

REPORTS TO: PA CareerLink* Philadelphia SER Metro–Pennsylvania Site Administrator

 

 

DUTIES & RESPONSIBILITIES:

  • Coordinates, manages and supervises all EARN activities and services.
  • Maintains expert knowledge of TANF and the PA Department of Human Services
  • Ensures effective, accurate and coordinated communications with center
  • Networks and establishes working relationships with appropriate personnel at the County Assistance Offices, Community Agencies, Mental Health and Drug and Alcohol Organizations and other collaborating and support agencies as necessary to assure an effective service plan for referred customers.
  • Prepares reports, both statistical and narrative detailing program performance and
  • Coordinates and participates in EARN team and supervisory meetings as necessary and on a regular
  • Coordinates and participates in contract compliance and the achievement of program goals according to established processes and regulations.
  • Coordinates and participates in additional programmatic and agency-wide activities as
  • Coordinates and participates in the implementation of PA Career Link Center Standard Operating
  • Monitor training/work schedules for EARN program team

 

ESSENTIAL FUNCTIONS:

  • Assumes the Program Lead position by supporting and supervising EARN quality assurance/data personnel and workforce advisor services ensuring they provide excellent, prompt, and staff assisted customer service to clients referred to the Career Link Center.
  • Ensures timely and accurate communications to appropriate program and center
  • Ensures that the established services and processes are followed to assure that customers meet the regulatory requirements for eligibility, participation, case note documentation and follow up services relative to job placement, retention and
  • Applies techniques of counseling and motivation appropriate to workplace contexts.Establishes a supportive relationship with staff and participants and use the advising relationship to address any issues or problems.
  • Plans and implements an individual development plan based on the assessed needs of the Staff.
  • Ensures that workforce advisors work with the Integrated Job Development Team to transition customers to appropriate employment activities within the identifiable time
  • Assures that all EARN customers are assisted in all of the welcome, skills and employment functions to confirm a smooth customer
  • Ensures that Center customers in the CRC are assessed for proficiency in computer proficiency and are assisted to register for Job Gateway
  • Ensures that Center services are recommended, promoted and scheduled for all
  • Ensures that program specific services are provided including (where applicable) assessment, support services, incentives and individual Employment Plan
  • Ensues that customers assigned to the Center receive services continuously and attain positive
  • Ensures the attainment of Center wide and program specific performance metrics and success indicators, including Activity Compliance Rate (ACR), Placements and Increased Hours

 

  • Ensures that customers are assisted to become job ready by addressing their personal challenges through needed supportive services such as childcare, transportation, work clothing and
  • Ensures that customers are assisted in accessing resources in the community that will meet their individual
  • Ensures that customers are provided advice on job finding and the necessary skill development to assist them to become more competitive in the job
  • Communicates effectively by responding to inquiries and requests by established deadlines;
  • Ensures that collaboration with center staff is efficient to trouble shoot and resolve
  • Ensures that pre-employment requirements are reviewed with participants for job search and or current
  • Ensures the maintenance of the integrity of all customer information, including electronic, hard copy and filing
  • Conducts random samples and impromptu reviews of customer files for accuracy and compliance to ensure that all required documents are completed, up to date, and in the
  • Keeps accurate statistical reports and customer
  • Ensures that customized job search plans are developed for each job seeker assigned.
  • Prepares written reports both, statistical and narrative, as
  • Contributes to the team effort by assuming other job related duties as

 

JOB QUALIFICATIONS:

  • Bachelor’s degree and a minimum of 3 years of human service/ case management experience
  • Supervisory experience in high performance systems required.
  • Demonstrated ability for problem-solving and working in collaboration with a variety of
  • Proficient in MS Office applications (Word, Excel, Power Point, ACCESS and Visio).
  • Willingness to work a flexible schedule, including evenings and
  • Occasional out of town travel may be Local travel required to attend meetings, events, and training.
  • Adherence to the corporate Code of Conduct and Professional etiquette required.

 

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

 

To apply, please send your resume and cover letter to  RESUMESPA@sermetro.org


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POSITION TITLE:Assistant Universal Services Team Lead – PA CareerLink* Philadelphia SER Metro–Pennsylvania

 

SER Metro-Pennsylvania – Philadelphia, PA

JOB DESCRIPTION

 

POSITION TITLE:Assistant Universal Services Team Lead – PA CareerLink* Philadelphia SER Metro–Pennsylvania 

 

REPORTS TO:PA CareerLink* Philadelphia SER Metro–Pennsylvania Site Administrator

 

SUMMARY: Assist Universal Services Team Lead with daily planning and oversight of No Wrong Door

Universal Services and supervision of Universal Services staff.

 

DUTIES & RESPONSIBILITIES:

 

  • Support and champion the vision and implementation of the “No Wrong Door” service delivery design as specified in the standardized procedures manual and within applicable state and local policies.
  • Assist with planning and oversight of daily greeting, interviewing, and next step functions of Universal Services staff including Greeters, Interviewers, and Employment and Skills.
  • Assist with ensuring that adequate staff coverage is provided so that customers proceed through the welcoming process within required timelines.
  • Assist with ensuring that staffing is available to ensure a satisfactory and productive customer experience in the Community Resource Center.
  • Assist with training, supervising, and evaluating Universal Services staff.
  • Assist with capturing and verifying daily statistics on customer use of the CareerLink Center, including first time visitors, return visitors, use of the Community Resource Center and Job Club resources, and characteristics of visitors (PREP, EARN, WIOA, Walk-Ins, Vets, etc.).
  • Assist with monitoring Universal Services to ensure that services are compliant with regulations and contract requirements.
  • Meet with PWI Provider Representatives as required to provide information on Universal Services activities.
  • Assume responsibility for oversight of the Universal Services team, including functional leadership of Wagner-Peyser employees, when the Universal Services Team Lead is not on site.
  • Provide direct Universal Services to customers as needed.
  • Interact with and coordinate services with other team leads.
  • Interact with and coordinate services with Cross Center Services provider as applicable.
  • Participate in scheduled team meetings.
  • Assist with completing reports and submit to CLA, funding sources, and other stakeholders as required.
  • Inform PA CareerLink Administrator of existing/potential problems immediately.
  • Attend PA CareerLink Center meetings as scheduled.
  • Other duties as assigned.

           

 

JOB QUALIFICATIONS:

  • Bachelor’s Degree in Business Administration, Social Work, Human Services or an Associate Degree with two years of experience (5 years’ experience if no degree).
  • Minimum of two years of experience in management or supervisory positions with WIOA programs or managing comparable services.
  • Strong knowledge of WIOA requirements and services is a plus.
  • Strong management and supervisor skills.
  • Excellent verbal and written communication skills.
  • Excellent proficiency in computer software and MicroSoft Office Word and Outlook required.
  • Proficiency using CWDS is a plus.
  • Sound knowledge of Philadelphia area, city agencies, and service system is a plus.

 

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

 

To apply, please send your resume and cover letter to  RESUMESPA@sermetro.org


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Manuela-M-Zarate

Manuela M. Zarate

Chief Operating Officer

Bruno R

Bruno Ricciuti

Chief Financial Officer

Senior Management

David-Etienne

David Etienne

Controller

Veronica-Peavey

Veronica Sanchez Peavey

Sr. Assistant Vice President, Adult Programs

Ann-Leen

Ann Leen

Assistant Vice President, Youth Programs

SER Leadership

Dulce-Checkler

Dulce Checkler

Human Resource Specialist

Margrit-Allen

Margrit Allen

SLA Site Supervisor

SBurch-Pic

Shawn Burch

One-Stop Operations Director

Rocio Campos b

Rocio Campos

YouthBuild Coordinator

Mariam

Mariam Charara

Career Pathways Coordinator

Laura-Faunte

Laura Faunte

PATH Services Coordinator

Tanisha henson

Tanisha Henson

One Stop Manager (Northwest Activity Center)

NoNz

Nonzwakazi Hill

Year Round Youth Coordinator

Maxie-Jones

Maxie Jones

One Stop Manager (Samaritan Center)

Lucia-Seed

Lucia Seed

BCO/CWF Program Coordinator

Luz-Ramirez

Luz Ramirez

Budgets/Accounts Receivable Supervisor