SER Metro-Pennsylvania – Philadelphia, PA
POSITION: PA CareerLink*Site Administrator – SER Metro–Pennsylvania, Philadelphia Operations
REPORTS TO: COO, Vice President
PURPOSE: Direct and coordinate all functions and operations of a large PA CareerLink® site in alignment with the State plan, LWIB strategic plan, and PA CareerLink® site plan. Demonstrate superior skills in leadership, local planning, workforce connections, jobseeker service delivery, business services, resources management, and facility management. Functionally supervised by and organizationally responsible to the Operator/Operator Consortium (Operator).
DUTIES & RESPONSIBILITIES:
- Direct and coordinate PA CareerLink® staff to fulfill operational functions/service delivery within funding streams, collective bargaining agreements, and governmental regulations.
- Create high-performance work environment through development and promotion of functional and cross-functional teams.
- Organize and direct activities of Jobseeker Services and Business Services teams.
- Organize PA CareerLink® by function so that staff are assigned to and identify themselves with services (such as outreach, assessment, training) as opposed to specific agencies or programs.
- Oversee fiscal management of the site in collaboration with Operator and Fiscal Agent; recommend budget changes based on analysis of expenditures, data trends, and service projections.
- Analyze operational needs; collaborate with Operator, partners, and Fiscal Agent to develop and monitor RSA.
- Research other funding sources for additional revenue to reduce partner costs and/or expand services.
- Maintain thorough knowledge of terms of building lease to ensure compliance; act as liaison to landlord.
- Establish and communicate specific and measurable performance standards for staff in collaboration with LWIB and Operator, and with input from staff.
- Develop improvement processes to respond to immediate operational needs while ensuring that short-term actions support long-term objectives.
- Establish and enforce PA CareerLink® policies and procedures that define operations (e.g., office hours, data confidentiality, health and safety, closings and emergencies).
- Maintain knowledge of all partner programs’ policies and procedures affecting service delivery to ensure programmatic and statutory compliance.
- Analyze and respond to workforce and economic development needs and expectations of the community and local employers, enhancing, improving, and/or expanding PA CareerLink® services as appropriate.
- Recruit and retain community partners that enhance PA CareerLink® activities and services.
- Establish and maintain effective working relationships with local elected officials, employers, community and union officials, educators, and representatives of public and private agencies and organizations.
- Participate in public relations activities for civic and community organizations to promote awareness and use of PA CareerLink® services; address media and public requests for labor market and workforce information in cooperation with LWIB, Press Office, and CWIA.
- Develop and implement procedures to facilitate efficient customer flow through the system of service delivery; maintain a site floor plan that facilitates efficiency and effectiveness.
- Monitor procedures to address customer feedback and to address service recovery.
- Collaborate with business community to ensure that PA CareerLink® services meet needs.
- Implement LWIB’s strategies for the local labor market.
- Assess and track the skills and knowledge of PA CareerLink® staff; address gaps through training and development.
- Develop and implement orientation procedures to train new staff on site procedures and policies.
- Assess service delivery needs; coordinate with Operator to address identified staffing levels to meet need.
- Monitor inventory of equipment, tools, materials, and supplies; ensure accountability for expenditures made with federal, state, and local funds; and ensure proper installation and usage to safety and regulatory standards.
- Evaluate PA CareerLink® staff performance; prepare performance ratings; determine training needs; and maintain discipline.
- Participate on local, regional, and statewide teams and workgroups to implement improvements to PA CareerLink® system.
- Travel as needed to other PA CareerLink® offices, partner agency offices, employer establishments, and other locations.
- Maintain ongoing communication with Operator and BWPO Regional staff on all work activities, timeframes, identified problems, and recommended solutions through reports, scheduled staff meetings, and informal discussions.
- Use Microsoft Office software to present information and reports in a logical, user-friendly format.
- Represent PA CareerLink® at meetings; prepare written summaries of meetings as necessary.
- Use and comply with provisions of all current manuals, handbooks, and other documents derived from federal, state, PA CareerLink® or BWPO policies and procedures.
- Prepare bi-weekly activity report summarizing accomplishments, issues, and upcoming activities.
- Perform related work and duties as required.
- Employee has broad latitude to administer site operations, programs, and services. Issues involving strategic direction and guidance are referred to the Operator/Operator Consortium and LWIB.
- Maintain effective working relationships.
- Provide daily functional supervision to PA CareerLink® staff.
- Organize and direct PA CareerLink® operations (staff, fiscal, and facility) and activities efficiently and effectively.
- Establish and communicate PA CareerLink® performance standards.
- Establish and implement PA CareerLink® policies and procedures.
- Respond to requests for information from external and internal customers, the media, and general public, and promote PA CareerLink® services.
- Develop and implement a service delivery system for jobseekers and employers.
- Develop and implement staff training and development policies and procedures.
- Communicate clearly and concisely.
- Bachelor’s degree, Master’s degree preferred.
- Extensive experience in WIA, TANF, and employment and training program operations preferred.
- Must have at least five years experience in an administrative or management capacity.
- Demonstrated ability for problem-solving and working in collaboration with a variety of
- Proficient in MS Office applications (Word, Excel, Power Point, ACCESS and Visio).
- Willingness to work a flexible schedule, including evenings and
- Occasional out of town travel may be Local travel required to attend meetings, events, and training.
- Adherence to the corporate Code of Conduct and Professional etiquette required.
*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.
To apply, please send your resume and cover letter to RESUMESPA@sermetro.org
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